Virtuoso
  • 04-Sep-2018 to 03-Nov-2018 (PST)
  • Fort Worth, TX, USA
  • Full Time

Virtuoso is the leading international travel agency network specializing in luxury and experiential travel. The by-invitation only organization comprises over 800 travel agency partners with more than 17,500 elite travel advisors in over 45 countries through North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 1,700 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.

The Coordinator, Global Advisor and Member Recruitment, will be responsible for implementing the Complimentary Advisor Referral program and will provide administrative support for agency recruitment and onboarding as well as other advisor recruitment programs.

Essential Duties and responsibilities include the following. Other duties may be assigned.

  1. Responsible for implementing, developing, and expanding the Complimentary Advisor Recruitment Program to increase success and efficiency while maintaining cost effectiveness.
  2. Develops and adapts the Complimentary Advisor Referral program for members outside the US/Canada region and makes necessary adjustments to comply with relevant data privacy requirements.
  3. Assesses prospective travel advisors for placement with network members.
  4. Maintains routine contact with advisors and member agency personnel to track results and ensure program success.
  5. Works with Regional Directors and member agency owners and managers to understand staffing needs and determine advisor recruitment goals.
  6. Maintains online advisor recruitment surveys and survey data.
  7. Uses Dynamics CRM to track advisor referrals and provide metrics for evaluating program.
  8. Responsible for creating and developing new advisor recruitment events.
  9. Provides administrative support for other advisor recruitment programs including the Premium Advisor Referral Program and The Virtuoso Difference.
  10. Works with Events team and recruitment staff to coordinate registration of participants for advisor recruitment programs offered at Virtuoso Events.
  11. Attends industry tradeshows and job fairs to recruit travel advisors for placement with network members.
  12. Supports member affiliation by assisting Virtuoso staff in processing and communicating relevant member changes and maintaining an accurate list of supplier contacts.
  13. Supports USCAN and LAC agency recruitment and onboarding by sending recruitment materials, processing relevant paperwork and entering information into Dynamics CRM.
  14. Assists Virtuoso staff with New to Virtuoso Orientation.
  15. Responsible for the fulfillment process for collateral materials including plaques. Works with accounting to bill members for additional purchases.
  16. Possible travel required both domestic and international. 

Educational and Skills Requirements:

  • Bachelors or Associates Degree or equivalent experience.
  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Proficiency in MSWord, MS Excel, Outlook, PowerPoint, Zoom Meetings, DocuSign.
  • CRM and database experience required.
  • Ability to multitask, prioritize, and problem solve in a deadline driven environment.
  • Excellent time-management and organization skills.
  • Travel industry experience desired
  • Background in Human Resources/Personnel Recruitment desired.
  • Fluency in a second or multiple languages desired.

Type/Nature of Contacts:

External:  Contact with members, suppliers, industry organizations, travel advisors, and recruitment entities.

Internal:  Daily contact with Virtuoso staff.

Virtuoso offers a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Virtuoso
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