• 05-Feb-2018 to 06-Apr-2018 (PST)
  • New York, NY, USA
  • Full Time

Virtuoso is a sales and marketing services company that enables luxury travel consultants to deliver unique, personalized travel experiences. As "Specialists in the Art of Travel", Virtuoso consultants develop customized client itineraries that incorporate the world's premier cruise lines, tour operators and hotel partners.


Position Summary:  The Coordinator, Destinations & Experiences (D&E) supports the D&E Managing Director and the team and interacts with partners as required. Provides overall administrative functions for the department.  Assists on Virtuoso Communities, Virtuoso events and initiatives which drive the partners' production, marketing spend and increases engagement. 


Essential Duties and responsibilities include the following.  Other duties may be assigned.

  1. Assist with day to day aspects of D&E team (Tour, On-Sites and Specialty accounts) and administrative support to team.
  2. Provide sales and marketing support for Account Managers: MediaNet entries for all partners' marketing, training and/or sponsorship spend as per Marketing Plans received from Account Managers.  Coordinate marketing scheduling with partners as needed.  Assist in reviewing annual Marketing Media Kit for partners. Maintain allocation spreadsheets. Provide Marketing history reports for accounts as necessary.
  3. Support of Virtuoso Communities program, including communicating with partners to coordinate training sessions, assist with preparation of quarterly newsletter and webinars, updating supplier list, and assistance with Communities Globe Trotting event. Liaise with Communities Account managers as needed.
  4. Assist with D&E Committee, handling meeting scheduling and invitations, communications, and producing meeting notes.
  5. Assist with creation and maintenance of Supplier Product & Destinations Matrix, various databases, Sharepoint documentations, etc.
  6. Work with the Marketing department on the production and execution of the Destinations & Experiences Directory, surveys and other deliverables needed.
  7. Liaise with Accounting team as needed to ensure partners submit surveys and payment.
  8. Provide analysis and/or tracking of various campaigns, accounts and projects.
  9. Work with appropriate department manager and coordinate meetings, visitors, webinars handling calendar invitations, agendas, etc.
  10. Update and maintain Editorial Mentions Log and distribute to partners accordingly.
  11. Support Operations team as needed.
  12. Provides front desk support, acting as receptionist as needed.
  13. Assists as needed with Product Development tasks.
  14. Assist with planning for Virtuoso Travel Week as needed.
  15. Assists team with adhoc projects as needed. 
  16. Travel may be required.


Educational and Skills Requirements:

  • High School Diploma required; Bachelor's Degree preferred
  • 2+ years of travel industry experience highly desired
  • Strong office support and customer service skills
  • Excellent verbal, written and presentation skills
  • Excellent organizational skills and an extremely high level of accuracy and attention to detail
  • Ability to multitask, prioritize, and problem solve in a deadline driven environment
  • Proficiency in MSWord, MSExcel, Outlook, Power Point, webex and SharePoint


Type/Nature of Contacts:

External:  Contact with various external contacts/suppliers.

Internal:  Daily contact with Virtuoso staff.


We offer a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

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