• 18-Jan-2018 to 19-Mar-2018 (PST)
  • Seattle, WA, USA
  • Full Time

Virtuoso is a sales and marketing services company that enables luxury travel consultants to deliver unique, personalized travel experiences. As "Specialists in the Art of Travel", Virtuoso consultants develop customized client itineraries that incorporate the world's premier cruise lines, tour operators and hotel partners.

Position Summary:  The primary responsibility of the Account Manager, Cruise Sales, is the achievement of annual company and department sales targets for their assigned portfolio of cruise accounts and the implementation of new sales models and business processes aimed at achieving these goals. This person must be self-motivated, experienced, and proactive in account management.

Essential duties and responsibilities include the following.  Other duties may be assigned. 

Sales and Marketing Planning

  1. Advocates for cruise line partners and Virtuoso members by understanding, promoting and creating programs designed to achieve cruise line sales goals and member overrides.
  2. Establishes mutually beneficial relationships with cruise line partners and Virtuoso members based on engagement, trust and hard work.
  3. Organizes annual meetings and presentation of multi-year business sales proposals for preferred cruise partners.
  4. Understands Virtuoso marketing products and creates customized annual business/marketing plans for each cruise account.
  5. Supports global sales and marketing initiatives.
  6. Collaborates with Marketing department to provide direction and sales focus and manages input of all marketing commitments in marketing/publishing software.
  7. Negotiates and promotes Virtuoso exclusive offers.
  8. Manages Cruise supplier participation in Virtuoso meetings throughout each year.
  9. Solicits and assists Sponsorship Coordinator in the management of sponsorships for Virtuoso events.
  10. Monitors and evaluates competing products and services to improve current sales programs and strengthen overall Virtuoso relevancy in the marketplace.
  11. Monitors cruise product availability on an ongoing basis to pinpoint tactical opportunities and supplier promotional needs.

Communication and Networking

  1. Serves as primary liaison for all account issues between supplier and other departments within Virtuoso. Acts as owner and/or subject matter expert on special projects as needed. Resolves escalated account issues between member and supplier.
  2. Builds strong relationships through consistent communication with designated account contacts, ensuring consistent flow of information between Virtuoso and supplier.
  3. Identifies, documents, and prioritizes business requirements for technology deliverables. Partners with technology to deliver tools that support department objectives and goals.
  4. Creates and manages content for Cruise Specific publications and website pages, as well as company communications as applicable.
  5. Communicates with Virtuoso Cruise Committee Members to garner regional sales trends, and discuss member concerns regarding cruise supplier policies.
  6. Liaises with Member Training Department on development and execution of sales and product training plans for selected supplier account relationships.
  7. Facilitates and promotes team collaboration. Works with colleagues to create and establish protocols for Cruise Sales department business processes and work flows.
  8. Attends company and industry events relevant to the Cruise Sales Program.
  9. Possible travel required domestic and international.

Educational and Skills Requirements:

  • Bachelor's Degree highly desired
  • 3+ years account management experience preferred; experience in travel industry preferred
  • Work history reflecting ability to apply critical thinking and problem-solving skills, with excellent judgment and initiative
  • Strong product and promotion creation ability
  • Strong analytical / forecasting skills
  • Excellent organizational skills and an extremely high level of accuracy and attention to detail
  • Strong business writing skills
  • Ability to multitask and prioritize in a deadline-driven environment
  • Ability to organize and conduct professional client meetings and presentations
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, MS Word and Outlook)

Type / Nature of Contacts:

External: Daily contact with preferred cruise suppliers and members.

Internal: Daily contact with Virtuoso staff.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

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