Virtuoso Ltd
  • 27-May-2022 to Until Filled (PST)
  • Vancouver, BC, CAN
  • Full Time

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors across 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Account Representative, Member Relations - Canada supports and coordinates the efforts of the Member Relations team in the region in achieving annual network sales and engagement goals. This position will be based in Western Canada, Vancouver BC preferred.

Primary Duties & Responsibilities include the following. Other duties may be assigned.

  1. Coordinate and manage member communications and materials in conjunction with marketing.
  2. Participate in and support the development and implementation of new member and new advisor onboarding. Support the management of new members/branches to increase growth, involvement, and engagement in the network.
  3. Develop, manage, and maintain Owner/Manager and Department content on Virtuoso Website.
  4. Develop and maintain documentation, collateral and presentations for member sales calls, Collaboration Teams, Board and Committee meetings and events.
  5. Contribute to the development of content for Executive Update, Virtuoso Now and other member communications.
  6. Manage content in Zoho for distribution of Owner/Manager communications.
  7. Maintain schedule and manage Network calls.
  8. Assist in developing Member Agency Business Summaries, Strategic Collaboration Process, and recommendations to support the Canadian Member Partnership team in maximizing member engagement and communicate member needs to the Virtuoso organization. Support member visits and events as needed. Manage and obtain materials for member visits and events as needed.
  9. Assist in developing reports and conducting research and surveys with Members.
  10. Create supporting reports to provide information needed for developing meeting agendas and content, program recommendations, database audit, and develop new programs, products and services.
  11. Support Virtuoso's National Account program with a focus on engagement and effective use of Virtuoso products and services, preferred partners and Virtuoso events.
  12. Department Support: Provide support for the GM, Canada and Account Manager as requested, including scheduling and coordination of meetings, distribution of agendas, and taking and distributing meeting notes.
  13. Own, manage and respond to questions/issues/inquiries from Members while providing outstanding customer service.

Requirements

  • Tertiary qualification in Business, Travel & Tourism or Marketing.
  • 3+ years of related work experience

Skills, Abilities, Experience

  • Experience or aptitude to successfully monitor event participation and registrations (EMS, Domo)
  • Proficiency in Enterprise tools - Teams, Zoho, SharePoint, Domo
  • Strong organizational skills
  • Highly proficient in MS Office programs- MSWord, Outlook, Excel and PowerPoint
  • Highly motivated, results driven individual with a work history reflecting the ability to work collaboratively within a diverse organization.
  • Ability to multitask, prioritize and problem solve independently in a fast-paced, deadline driven environment.
  • Excellent communication skills in working with a variety of customer needs and skills, ranging from visionary company owners to detail-oriented back-office accountants. Ability to relate well to individuals on one-to-one basis, including in telephone relationships and group presentation settings.
  • Bilingual (English/French) highly preferred.

Travel Requirements

  • Travel will be required to attend company or Member events (1-3 trips per year) and for infrequent Member visits.
  • Travel will be primarily domestic but may include some international.

Type & Nature of Contacts

  • Internal: Key job contacts are primarily with Global Operations team.
  • External: Frequent contact with agency owners/managers, front-line advisors, vendors, and partners, industry organizations and prospective members.

Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Virtuoso Ltd
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