• 18-Oct-2019 (PST)
  • Fort Worth, TX, USA
  • Full Time

Virtuoso is the leading international travel agency network specializing in luxury and experiential travel. The by-invitation only organization comprises over 1,000 travel agency locations with 20,000 elite travel advisors in over 50 countries through North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 1,700 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.


Position Summary: The Manager, Business Intelligence will be responsible for delivering analysis and visualizations from Virtuoso's data warehouse to empower business users across the organizations to make data driven decisions and project manage requests and projects that the business intelligence team has been assigned.

Strong skills are required from data analysis, dashboard building, and project management that enable the manager to keep track of projects, ad hoc requests, and ensure that reporting is accurate and timely.

This role requires the candidate to combine data sources across Virtuoso's network to provide insights that have previously been unavailable, identify trends, anomalies, and be able to recognize when reports, queries, and analysis need more investigation. Candidate will also be responsible for managing the Business Intelligence team's project roadmap by effectively prioritizing, estimating time needed to complete initiatives, assigning tasks to analysts and communicating the project plan to project requestors.


Essential Duties and responsibilities include the following: 

Other duties may be assigned:

  1. Develop data visualizations using BI tools (Domo) that inform business users of performance, opportunities and room for improvement across our product offering
  2. Support, deliver, and explain reporting across the business to inform users of how reports operate, what they are displaying, and what they mean
  3. Work with complex projects and business requirements while making output user friendly to users across the organization
  4. Create effective ETL processes that combine data from multiple sources
  5. Perform ad-hoc analysis around all product types inside the Virtuoso network
  6. Project manage multiple initiatives and ad hoc requests on a timely basis
  7. Coach and provide mentorship to team of analysts
  8. Create partnership between the BI team and other business users who are not as analytically driven to make data-based decisions
  9. Identify and implements improvement to reporting processes
  10. Ability to share findings to executive level members- presentations, conversation, working sessions, etc.


Educational and Skills Requirements:

  • BA/BS in MIS, Finance, Computer Science or applicable experience
  • 5+ years of relevant experience
  • Advanced data visualization tool knowledge (Domo, Tableau, Power BI etc.)
  • Advanced SQL development
  • Proficiency in data analysis languages (Python, R etc.)
  • Advanced Microsoft Excel knowledge
  • Project management skills
  • Effective communication skills to business users across the organization including executives


Type/Nature of Contacts:

External:  Some contact with network partners.
Internal:  Daily contact with Virtuoso staff.


Virtuoso offers a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

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