• 13-Sep-2019 to 12-Nov-2019 (PST)
  • Seattle, WA, USA
  • Full Time

Virtuoso is the leading international travel agency network specializing in luxury and experiential travel. The by-invitation only organization comprises over 1,000 travel agency locations with 20,000 elite travel advisors in over 50 countries through North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 1,700 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.


Position Summary: 

The Account Representative, Professional Development manages Virtuoso's Live Webinar program, and the creation, planning and execution of curriculum-based training programs for assigned partner accounts, including live and on-demand learning components.


Essential Duties and responsibilities include the following.  Other duties may be assigned.   

  1. Manage processes, implementation and results of Virtuoso's Live Webinar program.
  2. Oversee webinar scheduling, and pre- and post-webinar communications.
  3. Host and facilitate Live Webinars via GoToWebinar and troubleshoot issues, as needed.
  4. Advise partners on promotional content and presentation best practices.
  5. Coordinate all content for the weekly newsletter, including submission reminders, organizing promotional materials, and editing for accuracy.
  6. Maintain processes for uploading recordings to the travel advisor learning portal.
  7. Responsible for the timely execution, accuracy and integrity of assigned partner training programs.
  8. Advise on curriculum planning and training proposals for partner accounts, as well as best practices for content and presentation format.
  9. Project manage e-learning module production for assigned accounts, including collecting materials, reviewing content, and collaborating between stakeholders.
  10. Maintain partners' program resources and landing pages.
  11. Develop individual partner training reports and summaries.
  12. Establish and maintain excellent working relationship with partner contacts.
  13. Travel may be required.


Educational and Skills Requirements:

  • Bachelor's degree or equivalent experience in communications, sales, marketing, business, learning & development, travel industry management or related field
  • 3+ years travel industry or account management/customer service experience highly desired
  • Work history reflecting successful project management skills
  • High degree of familiarization with GoToWebinar and live screen share software
  • Excellent communication, public speaking, writing and customer service skills
  • Ability to multitask, prioritize, and problem solve in a deadline-driven environment
  • Dependable self-starter with ability to grasp new concepts quickly
  • Excellent organizational skills and attention to detail
  • Proficiency in Microsoft Office applications
  • Basic knowledge of HTML preferred


Type/Nature of Contacts:

External:  Daily contact with network members and partners, and various vendors and contractors
Internal:  Daily contact with Virtuoso staff


Virtuoso offers a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

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