Virtuoso
  • 19-Apr-2019 to 18-Jun-2019 (PST)
  • Seattle, WA, USA
  • Full Time

Virtuoso is the leading international travel agency network specializing in luxury and experiential travel. The by-invitation only organization comprises over 1,000 travel agency locations with 20,000 elite travel advisors in over 50 countries through North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with over 1,800 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.

 

Position Summary: This role actively participates as a systems data analyst, supporting critical production configuration, data validation, troubleshooting issues, contributing to improve data quality.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Efficiently track, investigate and manage workload of 20+ tickets.
  2. Analyze the data issues directly using readily available reports as well as build custom data queries to identify the pattern and work with the Engineering team to get that resolved. Ability to recommend solutions by evaluating alternatives is a plus.
  3. Develop ad-hoc queries and reports on demand with short turnaround times as determined by business priorities.
  4. Provide support to troubleshoot data issues.
  5. Interfaces directly with the Virtuoso members to help with their data sync setup/maintenance.
  6. Perform data audits on a frequent basis and provide recommendations for improvement.
  7. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations.
  8. Proactively initiate & contribute in system improvements and innovations.
  9. Work effectively with management and members to clarify needs and priorities.
  10. Miscellaneous duties as assigned.

 

Educational and Skill Requirements:

  • Bachelor's degree in Computer Science or STEM majors.
  • Excellent interpersonal and verbal communication skills
  • 3+ years SQL experience including troubleshooting/production support experience.
  • 2+ years Analytical experience, preferably analysis of huge data to identify patterns.
  • 2+ years Systems / Data Analyst experience working with various business stakeholders for projects or support efforts
  • 1+ years External facing experience working with external customers to address their concerns
  • Desire and ability to work as part of a team with minimal supervision in a results-oriented, fast-paced dynamic environment.
  • Experience working in small teams with a good mix of autonomy and accountability.
  • Experience working with cross functional teams across regions.

 

We offer a competitive salary and full benefits package, including medical/dental/vision/life, a company matched 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Virtuoso
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